Privacy Policy

Lab to Light (“we,” “our,” or “us”) is a spiritual services business operated by Vidya R. Sridhar, offering Akashic Records readings and Channeling Sessions. We are committed to protecting the privacy and personal information of every visitor and client who interacts with our website at www.labtolight.com (“the Website”).

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to that information. By using our Website or booking a session, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you fill out the contact form, book a session, or communicate with us, we may collect:

Your name and email address
Your phone number (if provided via WhatsApp or the contact form)
The content of messages you send us
Any personal information you voluntarily share during a session or in correspondence

b. Booking and Payment Information

When you book a session, our booking system and payment gateway (Razorpay) collect information necessary to process your appointment and payment, including:

Name and contact details
Payment card or UPI information (processed securely by Razorpay; we do not store your payment credentials)
Transaction details and booking history

Razorpay operates as an independent data processor and maintains its own privacy practices. We encourage you to review Razorpay’s Privacy Policy at https://razorpay.com/privacy/ for details on how your payment data is handled.

c. Information Collected Automatically

When you visit our Website (hosted on Wix), certain technical data may be collected automatically, including:

IP address and browser type
Pages visited and time spent on the Website
Referring URLs and device information

This data is collected by Wix.com’s platform infrastructure. We use this information solely to understand how the Website is used and to improve the visitor experience.

Why We Collect This Information

We use the information collected for the following purposes:

To respond to your enquiries and communicate with you about sessions
To confirm and manage your bookings
To process payments securely via Razorpay
To send you updates, reminders, or follow-up information related to your session (not for unsolicited marketing)
To improve our Website content and user experience
To comply with applicable legal obligations

We do not use your personal information to send promotional messages unless you have explicitly opted in.

Sharing of Information with Third Parties

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

a. Service Providers

We use the following third-party platforms to operate our business:

Wix.com – Website hosting and infrastructure. Wix may process visitor data in accordance with their own Privacy Policy.
Razorpay – Payment processing. Razorpay receives the information required to complete your transaction.
WhatsApp / Email – Client communication. Messages sent via these platforms are subject to their respective privacy policies.

b. Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Lab to Light, our clients, or others.

c. No Sale of Data

We will never sell your personal data to advertisers or data brokers.

Sensitive Information Shared During Sessions

In the course of Akashic Readings or Channeling Sessions, you may voluntarily share sensitive personal information — including matters related to grief, relationships, health, or family. This information is treated with the strictest confidentiality. It is used solely to facilitate your session and is never shared, discussed, or disclosed to any third party without your explicit consent.

Session notes, if any, are stored privately and securely and are accessible only to Vidya R. Sridhar.

Cookies and Tracking Technologies

Our Website is built on the Wix platform, which may use cookies and similar tracking technologies for functionality, analytics, and security. By using our Website, you consent to the use of cookies as described in Wix’s Cookie Policy.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. If you request deletion of your data, we will action that request within a reasonable time, except where we are required by law to retain certain records.

Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe a minor has provided us with personal information, please contact us at labtolight@gmail.com and we will promptly delete it.

Your Rights

Depending on your location and applicable law (including India’s Digital Personal Data Protection Act, 2023, where applicable), you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Withdraw consent for processing (where consent is the legal basis)
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at labtolight@gmail.com. We will respond to all requests within a reasonable timeframe.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Payment data is handled entirely by Razorpay, which maintains industry-standard PCI-DSS compliance. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Links to Third-Party Websites

Our Website may contain links to external websites, including our Instagram page (@lab_to_light) and Amazon (for our book). We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the Website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Lab to Light – Vidya R. Sridhar

Email: labtolight@gmail.com

WhatsApp: +91-9392402749

Location: Chennai, India

Website: www.labtolight.com

LAB TO LIGHT